Warranty Policy
Warranty Policy — Ouxera NeckReset Pro (12 Months)
WARRANTY PROVIDER
This warranty is provided by Expert Ecommerce LLC under the Ouxera brand.
Warranty period
Ouxera NeckReset Pro is covered by a 12-month limited warranty starting from the delivery date.
Your warranty certificate number
Your Warranty Certificate Number is your Order Number shown in your order confirmation email (example: #1001).
Warranty eligibility
This warranty is valid only for orders placed on ouxera.com and purchased directly from our official store.
What’s covered
This warranty covers manufacturing defects and device malfunctions under normal, intended use.
What’s not covered
This warranty does not cover accidental damage, misuse, water exposure (unless explicitly stated), unauthorized repairs or modifications, or normal wear and tear.
How to file a claim
Email info@ouxera.com with your Order Number, a short description of the issue, and a clear photo or short video showing the problem. If a replacement is needed, include your full shipping address.
Verification
We may request additional verification to confirm the issue and validate eligibility, such as additional photos/videos or basic troubleshooting steps.
Response time
We respond within 2 business days.
Resolution
If your claim is approved, we will provide a replacement unit (same model or equivalent) or a refund if replacement is not available or appropriate.
Shipping for warranty claims
If a return is required for inspection, we will provide instructions. Shipping responsibility may vary by case and location, and we will confirm the steps before you send anything.
Limitations
This warranty is provided to the original purchaser and is not transferable unless required by local consumer protection laws.